Frequently Asked Questions
Everything you need to know about shopping with Ella Langley
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, Ella Langley ships worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
At Ella Langley, we are committed to quality and sustainability. We work closely with our suppliers to ensure all products meet our high standards for ethical production and environmental responsibility.